The standard speaks
for itself.
Every move we complete is a chance to earn trust. These are the results.
What our customers say.
Updated automatically. Every review below comes directly from Google — the moment a customer posts it.
Built by two people
who take this seriously.
Reliable Moving Services was founded in Sweden in 2016 by Basel and Mahmoud Farouk — two professionals who applied the discipline of their fields to an industry that rarely expects it.
Qualified nurse. Graduate of Stockholm University, Sweden. Basel brought the care and discipline of healthcare into every aspect of how Reliable Moving Services operates — from the way the team communicates with customers under stress, to the exact protocols for handling a fragile item. His standard is simple: every customer's home is treated with the same respect as a patient in his care.
Software engineer. Graduate of Örebro University, Sweden. Mahmoud built the operational systems that make Reliable Moving Services run with the precision of a machine — from the online booking platform and routing logic to the internal job protocols the team follows on every single move. His rule is: if it can be systematised, it must be. Nothing is left to guesswork.
From Sweden to London.
Eight years of careful work.
Basel and Mahmoud Farouk launch Reliable Moving Services. The company begins with one vehicle and a set of operational protocols written by the founders — built specifically for this business, not borrowed from elsewhere.
Two years of consistent, careful moves across Sweden earn the company its first wave of five-star customer reviews. Every one arrived unsolicited — from customers who chose to share their experience.
The same operational standards that built the company's reputation in Sweden travel with the founders to London. The UK branch launches into one of the world's most demanding moving markets — and the standard holds.
Growth is deliberate and slow. Every team member who joins Reliable Moving Services completes the full training programme — covering handling, packing, communication, and vehicle loading — before working on a live job. No shortcuts.
A perfect rating across 43 Google reviews. Zero damage claims across the full company history. The standard that Basel and Mahmoud set in 2016 continues to hold — one move at a time.
The record we
stand behind.
These are honest figures — not rounded up, not inflated. Each one is a direct result of the work our team does on every job.
Across 43 reviews on Google. The same rating across Trustpilot, Facebook, and Checkatrade. Consistent performance across every platform where customers share their experience.
Across the full company history — in Sweden from 2016 and in London from 2020. Not a single successful claim. This figure is the direct result of our packing and handling protocols applied consistently on every job.
Founded in 2016 and still operating to the same standard. A decade is a meaningful benchmark in any service industry — it means the business did not cut corners to survive, and did not compromise quality to grow.
Every team member has completed our full induction programme before working on a live customer job. No agency staff. No untrained contractors. Growth is deliberate — we will not add a team member who is not ready.
Six things we do
on every single job.
These are not aspirations. They are written operational standards — developed in 2016 and followed without exception on every move since.
Every confirmed arrival window is treated as a firm commitment. Routes are planned in advance, traffic is accounted for, and buffer time is built into every schedule. If something changes, we call — always, and before the window, not during it.
Our packing methods are written down and tested — not improvised on the day. Fragile items, electronics, clothing, furniture, and artwork each follow specific handling rules. Team members are trained on these rules before their first job and checked against them regularly.
Every load is planned in reverse order — what is needed first at the destination goes in last. Heavy items sit at the base and are strapped before departure. Nothing is placed on top of something fragile. The result is a fast, organised unload with no items handled twice.
Every box is labelled before loading. At the destination, each box is placed directly in its labelled room. The team leader walks through every room with the customer before leaving — confirming placement, checking nothing is missing, and ensuring the job is complete.
No call centres. No automated replies. From booking confirmation to moving day, you have direct access to our team. You know exactly who is coming, exactly when, and exactly what to expect. Nothing is left unclear.
The figure in your online quote is the figure on your invoice. Stairs, parking, floor level, extra boxes, access delays — none of these change the price on the day. What you see when you book is what you pay. This is a written commitment, not a policy subject to interpretation.
From customers across
London and the UK.
A selection of verified reviews — sourced from Google, Trustpilot, and Checkatrade.
"Reliable, punctual, and very careful with all our furniture. The whole house removal felt smooth from start to finish — would absolutely book again."
"The team made the entire removal process stress-free. Booking was simple, communication was excellent and everything arrived safely."
"Friendly, on time, and extremely careful with our belongings. I would recommend this removal company to anyone moving home in London."
"Clear fixed pricing, professional team, everything arrived on schedule. Highly recommend for long-distance moves."
"Smooth booking, excellent communication, zero disruption to our business. The office relocation was handled better than I expected."
"Handled a delicate piano move with real care and confidence. Very impressed by the professionalism — would not hesitate to use again."
Your move.
Our standard.
Fixed-price quote in under 2 minutes. The same service that has earned a 5.0 rating since 2016 — now available for your move.